How can we help?

Sign up, pick a starter template, and you land straight in the builder with a store ready to customise. From Dashboard → Store you can change your store name, link, colours, fonts, logo, and the sections on your homepage. No code anywhere.

Your store is live at yourname.classmade.co from day one. You chose that slug at signup and can change it later in store settings, but changing it breaks existing links and bookmarks, so settle on it early.

Go to Dashboard → Resources and create a new resource. Give it a title and description, upload your file (PDF, ZIP, slides, documents, spreadsheets, and images), set a price, and add a cover image if you have one. No cover image? Until you upload one we will show a simple pattern in your store colours, picked from the resource subject. Your draft saves as soon as the file lands, and drafts are never visible to buyers.

Want to build an audience first? Set the price to $0. Free Resources can be delivered without paid checkout once the Resource is public and available. You do not need Stripe for a free Resource.

Open the Resource from Dashboard → Resources and use its publish or review action. If Classroom Ready review does not apply, a valid Resource can go live directly. If review applies, the submitted revision stays out of the public store until its required security and review checks clear. Classmade targets review within 24 hours once a Resource is ready for human review. Security escalations or requested changes can take longer, and your dashboard will show the actual status.

On the Free plan you can have up to 10 Resources published at once; Pro removes the limit. You can unpublish any Resource at any time. It disappears from the public store, while buyers who already purchased it keep the access Classmade is required to preserve for that order.

Your store lives at yourname.classmade.co. Share that link anywhere: your email signature, social profiles, newsletters, or a QR code in your classroom materials. Every public Resource also has its own direct link.

On Pro you can connect your own domain (e.g. yourname.com) from store settings, and your Classmade address remains a working fallback.

Classmade uses Stripe Connect for paid selling. You can start the connection from Dashboard → Payouts. Stripe, not Classmade, collects the bank and identity information it needs for your account.

Paid Resources stay unavailable to buyers until the store has a supported, verified paid-checkout route. Free Resources do not require Stripe.

Stripe deposits seller funds on the schedule attached to the connected Stripe account. Timing varies by country, account history and bank, and the first payout can take longer while Stripe completes verification.

You can see the payout information Classmade receives in Dashboard → Payouts and the transaction facts in Dashboard → Finances.

Free ($0): Free costs $0. Classmade keeps 15% of each sale, and you can have up to 10 resources published at once.

Pro ($29.99/mo or $299/yr): Pro is $29.99/mo or $299/yr. Classmade takes 0% of each sale, so Classmade assigns 100% of the sale price to you before payment processing, and there is no limit on published resources.

Stripe processing applies. Depending on your payment route, Stripe may charge it to Classmade or to your connected Stripe account; your financial ledger shows the exact fee and payer. Classmade does not pretend every payment route assigns that Stripe fee to the same party. Your financial ledger separates the customer payment, Classmade fee, Stripe processing fee, payment route, amount assigned to the seller, and seller net after Stripe when that net is actually proven.

A refund or dispute changes the financial truth of the order and is shown separately from the original sale. Stripe processes the movement of funds according to the payment route and connected account.

If you need help with a disputed order, open a ticket from Dashboard → Help. Keep your Resource description, preview and licence accurate so the buyer can understand what they are purchasing before checkout.

Downloadable Resource files can be: PDF, ZIP, PNG, JPG/JPEG, PPTX, PPT, DOCX, DOC, Keynote (.key), Pages, XLSX, or CSV.

Selling something with multiple files, like a unit with worksheets, an answer key, and slides? Put them in one ZIP so buyers receive the package together.

Resource files can be up to 50 MB each. Cover images and store branding images can be up to 4 MB.

If a Resource file is over the limit, compress it or reorganise the package before upload rather than relying on a browser upload that will be rejected.

Every Resource can have a cover image: the thumbnail buyers see in the store and on the Resource page. Upload a supported image up to 4 MB. If you do not upload one, Classmade shows a simple pattern in your store colours picked from the Resource subject.

When Classroom Ready security is active, Classmade uses a safe derived preview for operator review. Quarantined original uploads are not rendered in Godmode.

Yes. Open it from Dashboard → Resources and update the details you are allowed to change. A material file or revision change can require a new review before that revision becomes the public version; Classmade does not silently replace an approved live file with an unreviewed one.

You can also unpublish at any time to pull a Resource from the public store without losing the underlying draft and transaction history.

Delete or archive it from Dashboard → Resources. Classmade preserves order and access records where they are required for past buyers, financial history or auditability instead of erasing sale evidence.

Pro ($29.99/mo or $299/yr) removes the Classmade platform fee, lifts the 10-Resource publish limit, and unlocks features such as bundles, seller email campaigns, discount codes, a store blog, and custom domains. Upgrade from Dashboard → Billing when those tools are useful to your store.

Bundles group several public Resources into one purchase at one price. A bundle is only public and purchasable while every included Resource is also public and available, so a hold on one member cannot leave a broken bundle for sale.

Buyers and visitors can subscribe to your store, and that list belongs to your seller relationship. See it in Dashboard → Subscribers. With campaigns you can send a new Resource announcement, sale or roundup from inside Classmade, subject to consent and suppression rules.

Create codes from Dashboard → Discounts. Buyers enter a valid code at checkout and Classmade revalidates the order before creating the Stripe Checkout session.

A blog that lives on your own store at yourname.classmade.co/blog. Use it for useful teaching content, Resource walkthroughs and classroom ideas that give buyers and search engines more context about your work.

In Dashboard → Store, enter the domain you control and follow the DNS instructions Classmade shows. The domain does not become the active store address until DNS, HTTPS and storefront verification pass.

After a successful eligible checkout, Classmade shows the buyer their order and sends the appropriate receipt/access email. Download delivery uses time-limited links and re-checks Resource availability where required.

Two ways:

Your library: sign in at classmade.co/account with the email tied to your purchases.

The store's orders page: go to the store where you bought it and add /orders to the address. Enter the checkout email to request a secure sign-in link. Classmade does not reveal an order list just because someone typed an email address.

Classmade sends the purchase email to the address supplied at checkout. Check spam if it is missing. Purchase history and re-download access are also available through the buyer account or verified store-orders flow.

Start with the seller. Every store has a way to contact the seller, and digital-resource refunds are handled according to the order facts, seller policy and applicable consumer-protection law.

If you cannot reach the seller or the issue is not resolved, email hi@classmade.co with your checkout email and the Resource name.

Use rights come from the licence and seller terms attached to the Resource. Check the Resource description and licence before using or redistributing it.

Go to classmade.co/forgot-password, enter your email, and we'll send a reset link. Open it and choose a new password. If it expires before you use it, request a fresh one.

Sellers can manage two-factor authentication from Dashboard → Security. Godmode is stricter: Classmade's cross-tenant operator surface requires AAL2 and cannot be downgraded by an environment switch.

Sellers: open a ticket from Dashboard → Help. The Classmade team replies by email and your ticket history stays in the dashboard.

Buyers and everyone else: email hi@classmade.co. For questions about a specific Resource, the store's contact path reaches the seller directly.