Questions, answered.

Classmade is a teacher-owned storefront and commerce platform for selling teaching Resources directly to buyers. Your store, catalogue, buyer relationships, and audience tools live together instead of being split across separate services.

Start with a real teaching Resource you already made. Confirm the basics of your store, add the file, review the prepared listing, and complete the publication steps. You do not need to finish a perfect website before adding your first Resource. Preparing your first resource takes about ten minutes. If Classroom Ready review applies, it goes live after that review clears.

Yes. You can create your store, prepare Resources, and distribute eligible free Resources without Stripe. Stripe is required when you want buyers to pay for a Resource.

Free costs $0. Classmade keeps 15% of each sale, and you can have up to 10 resources published at once. Pro is $299.99 CAD/yr or $29.99 CAD/mo and removes the Classmade platform fee. Stripe processing can still apply depending on the payment route.

Classmade accepts PDF, ZIP, slides, documents, spreadsheets, and images, up to 100 MB per Resource. The exact file still has to clear the applicable security and review boundary before it can become buyer-deliverable.

The current Classmade Resource limit is 100 MB for a native upload. The storage and security scanner use the same limit so the product should not advertise a size that the upload path cannot accept.

Open Resources → Import multiple files. Choose Import files instead if you already have PDFs, documents or ZIPs, or paste a store link to inspect a migration path. You can also choose I have a catalogue CSV and use the downloadable template. For CSV, include title and file columns; a file can be matched by name, followed by a review of missing items. Select supported Resources in manageable batches, review the private drafts and correct anything that needs attention. Classmade saves confirmed progress to your account. Uploads, security checks and review are separate steps: nothing publishes automatically. Reopen the migration workspace to resume an interrupted session. If an item fails, inspect its error and retry that item; do not create an entirely new duplicate batch.

No. Uploading creates or updates a private Resource version. You review the listing and required confirmations first. When Classroom Ready review applies, the exact submitted revision becomes public only after the security checks and Classmade review clear.

Price, discount, bundle pricing, store theme, and promotion changes do not change the classroom-content review state. A material change to the teaching Resource can create a new revision that must clear the applicable review path. Classmade keeps durable file-version identity so a new revision does not silently replace what a buyer originally purchased.

My Store keeps buyer-facing jobs together. Use Edit website for page sections, type, layout, and storefront content. Store settings holds identity, visibility, commerce settings, and publishing destinations.

Yes. Your Classmade address already works, and Pro can connect a verified custom domain. Domain setup stays separate because it changes public routing and should not be mixed into ordinary visual settings.

Stripe deposits your earnings straight to your bank on its regular payout schedule. The first deposit usually takes a few business days while Stripe verifies your account, then payouts settle on your account's normal cycle. Stripe hosts the identity, business, bank, and payout setup. Classmade does not store your bank credentials.

Stripe asks for your bank details and some ID. Set aside about ten minutes. Use the country where you or your business and payout bank are actually based. Paid selling is available only when Classmade can verify a supported live route for that real seller country.

Worldwide is a market preference, not a promise that every checkout will work. New stores start with worldwide preferences; stores with saved country choices keep those choices. Classmade checks your live Stripe payment route, seller country, currency, and buyer country for each paid purchase. If Stripe has already accepted your setup and Payouts shows paid selling is active, you do not need to repeat onboarding just because buyers are outside Canada. If checkout is blocked, check Payouts for a specific Stripe requirement.

Choosing Worldwide does not turn on tax collection. Tax treatment depends on the buyer’s location and the Resource. Canadian orders follow the current Canadian tax setup when its required review and Stripe evidence are in place. U.S. sales-tax rules vary by state and Resource type. EU sales may require the relevant VAT setup before tax can be collected. Classmade does not automatically collect tax for every international purchase. An order with no tax shown is not a tax exemption or a decision that no one has an obligation. Do not repeat Stripe onboarding or change your payout country just to sell internationally. Check Payouts for payment setup issues, and ask a qualified tax professional about your own filing obligations.

Classmade keeps tax separate from Resource income. Automatic Canadian tax collection turns on only for a reviewed liability path with the required Stripe evidence. Before paid checkout, Classmade verifies the buyer country against the seller’s enabled markets and platform policy. For Canada, it also requires a province or territory and validates the final Stripe billing jurisdiction before fulfilment instead of trusting an earlier selection blindly.

Stripe processing is separate from Classmade commission. On eligible new Canadian/CAD sales, your seller transfer is net of the actual Stripe processing charge. Older transactions may have had processing covered by Classmade. Each order shows its recorded fee and verified payer, never an estimated flat percentage.

After Stripe checkout is confirmed, Classmade reconciles the order and authorizes secure delivery. New paid orders capture the exact Resource file-version identity and SHA-256 with the purchase so a later seller revision does not silently change the file that order refers to.

Yes. Set the price to zero. Eligible free Resources can be delivered without a card. A delivery email is fulfilment permission, not automatic permission to send future marketing.

Resources are digital goods. Refund questions are handled case by case by the seller and Classmade, consistent with applicable consumer-protection law and the actual payment state. A refund should never be inferred from a hidden or unavailable Resource alone.

Growth is the “what should I do next?” workspace. It uses real store and sales signals to recommend one useful next move. Recommendations never publish, discount, or email on your behalf.

A Lead Magnet is a seller-approved sample of a paid Resource. You choose the exact PDF pages or provide a separate sample PDF. A buyer requests that sample by email, and marketing opt-in remains a separate choice.

They are separate permissions. A subscriber explicitly chose future seller updates. A Lead Magnet request asks for one sample. A waitlist asks for one availability alert. Classmade does not silently convert the latter two into marketing consent.

Pro includes seller-created email campaigns for people who explicitly opted into updates. You choose the audience, content, and send timing. Sample and waitlist requests stay out of campaign audiences unless the buyer separately subscribed.

Yes. Store owners can export business data including buyers, orders, subscribers, and financial records. Marketing consent remains separate from purchase history, so exports should preserve those distinctions rather than turning every buyer into a subscriber.

Use the password reset page and enter the email you use for Classmade. For privacy, Classmade shows the same confirmation whether or not an account exists. Use the newest reset email; expired or already-used links can be replaced by requesting another one.

Open Plan & Billing. Paid subscribers can use the Stripe billing portal to update payment details, view invoices, or cancel. If Classmade granted your Pro access instead of selling a subscription, the page shows that source instead of inventing a subscription to manage.

Search the Help Centre first for the fastest self-service path. If the issue needs account-specific investigation, signed-in sellers can open a Help Desk ticket and keep the conversation in one thread.