Why can’t a buyer purchase my paid Resource?
Check your payments setup, store currency and Resource file.
Help topics
When something needs attention
Orders, downloads, account access, and how to reach us.
A buyer says their download is not working. What should I do?
Find the order and check the buyer's delivery link.
What is the refund policy?
Resources are digital goods
I forgot my password. How do I get back into my account?
Use the password reset page and enter the email you use for Classmade
What information should I avoid putting in a support ticket?
Do not include identifiable student information such as real student names, personal emails, photos, voice, grades, assessment results, IEP or accommodation details, health or discipline information,
How do I contact Classmade about my account?
Search the Help Centre first for the fastest self-service path